Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available at checkout.
Can I modify or cancel my order after placing it?
Please contact us as soon as possible at contact@hotretreat.com if you need to modify or cancel your order. We'll do our best to accommodate changes before your order ships.
Shipping & Delivery
Where do your products ship from?
Our products ship directly from our trusted domestic US suppliers using professional carriers to ensure safe delivery.
How long does shipping take?
Shipping times vary by product and location. While we cannot guarantee specific delivery dates, all orders include tracking so you can monitor your shipment every step of the way.
Do you offer international shipping?
Currently, we ship within the United States. Please contact us at contact@hotretreat.com for inquiries about international orders.
Products
What types of hot tubs do you carry?
We offer a curated selection of Inflatable, Wood-Fired, Plug-and-Play, In-Ground, Portable, and Full Size hot tubs — all sourced from trusted US suppliers.
Do you also sell saunas and wellness accessories?
Yes! In addition to hot tubs, we carry saunas and a range of wellness accessories to help you create the ultimate home retreat.
How do I choose the right hot tub for my home?
Consider your available space, budget, and how you plan to use it. Our product descriptions include detailed specs to help guide your decision. Feel free to reach out to us at contact@hotretreat.com for personalized recommendations.
Installation & Setup
Do your hot tubs require professional installation?
It depends on the type. Plug-and-Play and Inflatable hot tubs are designed for easy self-setup, while In-Ground and Full Size models typically require professional installation. Product listings include setup requirements.
What electrical requirements should I be aware of?
Most Plug-and-Play models run on standard 110V outlets, while larger models may require a 220V dedicated circuit. Always check the product specifications and consult a licensed electrician if needed.
Warranties & Returns
What is your return policy?
Please refer to our Return & Refund Policy for full details on eligibility, timeframes, and the return process.
Are your products covered by a warranty?
Warranty coverage varies by product and supplier. Warranty information is included in each product listing. Contact us if you have specific warranty questions.
Contact & Support
How can I get in touch with your team?
You can reach us anytime at contact@hotretreat.com. We're committed to clear communication and prompt responses.
Price Match Policy
You can view our price match policy at https://hotretreat.com/pages/price-match
