Shipping Policy
A-T Beauty, LLC ships hot tubs across the Continental United States. Some products may also be available for additional locations. Please refer to individual product pages for specific availability.
Order Confirmation
After placing your order, you will receive a confirmation email with your order details and payment information. Please keep this email for your records.
Order Processing Time
Orders are typically processed within 3 to 5 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Shipment Notification & Tracking
Once your order has shipped, you will receive a tracking number via email. If you do not see this email, please check your spam or junk folder.
Estimated Delivery Time
Delivery is typically completed within 7 to 12 business days from the date of your order. This timeframe includes both processing and shipping. While we aim to meet these estimates, delivery times are not guaranteed.
Shipping Carriers
We partner with trusted carriers such as FedEx, UPS, USPS, and freight companies for larger items. Oversized products are delivered via curbside delivery. Carrier selection depends on your location and the size of your order.
Delays & Exceptions
Occasionally, delays may occur due to weather conditions, carrier issues, or high demand. If this happens, we will keep you informed with updates. For out-of-stock or custom items, we will provide revised timelines as soon as possible.
Contact Information
If you have any questions about your shipment, please contact us at contact@hotretreat.com. Our team is here to assist you every step of the way.
