Shipping Policy
Shipping Overview
Hot Retreat is operated by A-T Beauty, LLC. Our team is committed to getting your wellness products to you safely and efficiently. This page outlines everything you need to know about how we ship, deliver, and track your order.
Shipping Availability
We currently ship eligible products throughout the Continental United States. Shipping availability outside this area varies by product and must be confirmed before purchase.
Shipping Rates & Fees
Shipping is available throughout the Continental United States. Orders $100 and above qualify for free standard shipping.
Order Processing Time
Orders are processed within 3–5 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day.
After placing your order, you will receive a confirmation email with your order details and payment information. Please keep this email for your records.
Transit Time
After processing, standard delivery typically takes approximately 4–7 business days depending on destination, product size, and carrier availability. While we aim to meet these estimates, delivery times are not guaranteed.
We partner with trusted carriers such as FedEx, UPS, USPS, and freight companies for larger items.
Freight Delivery Information
Large items such as hot tubs and saunas are shipped via freight carrier.
Freight deliveries include curbside delivery only. The carrier will deliver the product to the nearest accessible location at your property.
Customers are responsible for moving the product from the curbside location and arranging installation unless installation services are purchased separately.
Delivery Inspection Instructions
Please inspect all shipments carefully upon delivery. If your product arrives damaged, note any visible damage on the delivery receipt before signing and contact our support team as soon as possible with photos so we can assist with a resolution.
Shipment Tracking
Once your order has shipped, you will receive a tracking number via email. If you do not see this email, please check your spam or junk folder.
Delays & Exceptions
Occasionally, delays may occur due to weather conditions, carrier issues, or high demand. If this happens, we will keep you informed with updates. For out-of-stock or custom items, we will provide revised timelines as soon as possible.
Contact Information
If you have questions about shipping, delivery, or your order, contact Hot Retreat customer support. Our team is here to assist you every step of the way.
Phone: +1-888-303-5242
Email: contact@hotretreat.com
Support Hours: 24/7
