Return Refund Policy
Hot Retreat, operated by A-T Beauty LLC, provides premium hot tubs and saunas. We stand behind every product we sell and are committed to providing a clear and transparent return process. Our return and exchange policy is designed to give you confidence and peace of mind when making your purchase. You have a full 30 days from delivery to decide if your product (including hot tubs, saunas, and spa accessories) is the right fit for your needs.
Return & Exchange Eligibility
To qualify for a return or exchange, items must be new, unused, and in their original packaging. All included accessories and components must be returned as well.
Return Window
You have 30 days from the date of delivery to initiate a return or exchange.
Return and Refunds Shipping Responsibility
For returns due to buyer's remorse (e.g., changing your mind or ordering the wrong size), the customer is responsible for return shipping costs (the actual carrier shipping fee) and a 15% restocking fee. You may ship the item using your preferred carrier or use a return label provided by us, the cost of which will be deducted from your final refund.
If you receive an item that is defective, damaged, or incorrect, we will cover the full cost of return shipping and work to resolve the issue promptly.
How to Start a Return or Exchange
To begin the process, email us at contact@hotretreat.com. Once your return request is approved, we will email you a Return Merchandise Authorization (RMA) number along with detailed return instructions and a printable return shipping label or carrier pickup arrangements for freight items.
Damaged or Defective Items
We ask that you inspect your delivery upon arrival. To help us file carrier claims promptly, we encourage reporting any transit damage within 48 hours for freight or 15 days for parcel shipments. However, all defective or damaged items are fully covered under our standard 30-day return policy at no cost to you."
Cancellations
Orders canceled before shipment are eligible for a full refund. If your order has already shipped, it will fall under our standard return policy.
Refund Processing Time
Once your returned item is received and inspected, your refund will be processed within 7 business days. Refunds are issued to your original payment method. Please note that original shipping costs are not refundable for returns due to a change of mind.
Our Error vs. Customer-Initiated Returns
If the return is due to our error, we will cover all associated costs, including return shipping. If the return is initiated by the customer, return shipping costs will apply.
Exchanges
If you would like to exchange your item for a different size, model, or color, please contact us at contact@hotretreat.com. Customers are responsible for both return shipping and reshipment costs for exchanges.
Business Information
Hot Retreat
Operated by A-T Beauty LLC
10721 Lionel Drive
Little Rock, Arkansas 72209
United States
Customer Support: contact@hotretreat.com
Phone: +1-888-303-5242
Final Reassurance
We understand that purchasing a high-value item online can feel like a big decision. Our goal is to make the process as smooth and worry-free as possible. If you have any questions or concerns, don’t hesitate to reach out to us at contact@hotretreat.com we’re here to help.
